Terms & Conditions

Terms and Conditions

PRICING

Prices are FOB Suite 22 Contract Markham warehouse and do not include crating, shipping, sales taxes, or installation unless otherwise noted.

ORDERS

Orders can be submitted in person, via email or by telephone and shall be considered accepted by Suite 22 Contract only after issuance of a formal acknowledgement. If the order is incomplete, additional information will be required prior to issuing the acknowledgement.

CHANGE ORDERS

Suite 22 Contract is not required to accept changes requested after 3 business days of a confirmed acknowledgment or deposit.

TERMS OF PAYMENT

Suite 22 Contract terms are 40% deposit and balance upon arrival of furniture to Markham warehouse.

LEAD TIME

Non-Stock items or Factory Orders are typically delivered in 10-12 weeks. Suite 22 Contract is not liable for failure to deliver or perform due to strikes, fire, compliance with government regulations, acts of God, failure or delay of sources of supplies, or any other causes beyond Suite 22 Contract′s control.

CANCELLATION & RETURNS

All cancellation and returns must be approved in writing by Suite 22 Contract. Any payment applied to such orders will be credited to the account, less 40% restocking charges, for future purchases via gift card. No cancellation or returns will be accepted on any custom orders after 3 business days of acknowledgement or deposit. All “on sale” items and floor models are final sale. All lighting is final sale.

FREIGHT CLAIMS

All products should be inspected by consignee when received for possible damage or shortage. Any damage or loss must be claimed by the consignee immediately with the carrier.

STORAGE

Items may be stored, with a request by the customer in writing, for 15 days after receipt in our warehouse. After two weeks, there is a storage fee of $100 per item, per month (assessed on the first of the month), unless otherwise noted. Items unclaimed after 90 days become the property of Suite 22 Contract, and customer forfeits any payment(s) made unless approved by Suite 22 Contract.

Changes to Terms and Conditions and to Site

Suite 22 Contract reserves the right to modify or change the terms of use of this site with or without notification.

WARRANTY

Suite 22 Contract merchandise is warranted to be free from defects in material and workmanship for a period of two years from date of shipment. During this warranty period Suite 22 Contract will repair or replace, at its own discretion, merchandise that proves to be defective. This warranty does not apply to damage resulting from an accident, freight, alterations, misuse, tampering, scotch guarding, negligence or abuse of product. Fabrics and leathers are not warranted against wear or fading. This warranty does not extend to colour, grain, or texture of natural materials such as wood or leather due to natural variations of which Suite 22 Contract has no control. COM/COL materials are in no way warranted. All warranty claims require that the customer return the goods to Suite 22 Contract.

Purchasing

WEB and TELEPHONE

We accept major credit cards such as: VISA and MASTERCARD. We require a 40% deposit with the order, and the remaining 60% upon arrival of the order in our Markham warehouse.

IN STORE

We accept major credit cards: VISA and MASTERCARD, but we also accept Debit Cards, Cash, Money orders, and Certified Cheques. We require a 40% deposit with the order, and the remaining 60% upon arrival of the order in our Markham warehouse.

TRADE

We also accept Purchase Orders and trade discounts. To set up an account with us, please contact us at info@suite22.ca.
Prices are FOB Markham warehouse and do not include crating, shipping, sales taxes, or installation, unless otherwise noted.

ORDERS

All orders, submitted by any of the above methods, shall be considered accepted by Suite 22 Contract only after issuance of a formal printed acknowledgement. It is then the responsibility of the customer to verify that the order is complete and correct, and inform promptly Suite 22 Contract of any discrepancy or additional information, such as delivery address, telephone contact, etc.